Authorizations & Referrals
- Provider full name
- Provider phone number
- Client’s name and file number
- Date, time, and location of appointment
Questions? Please contact Customer Service at 800-624-5544 (toll free) or 816-237-2352 between 8 a.m. and 5 p.m. CST. Referral Guidelines New Directions recommends the least intrusive intervention necessary for resolving a problem.
- Be brief;
- Support and build on existing strengths;
- Foster independence;
- Encourage use of a variety of community resources such as AA and other self-help groups.
For outpatient referrals of Clients, you should consider the Client's clinical needs, geography, financial resources and personal preferences. It is your responsibility to refer Clients to resources covered by the Client’s and within the insurance’s Provider Network when available and appropriate. If you need assistance, please call New Directions Customer Service 800-624-5544.
For cases you plan to refer, please call the Provider to determine availability and willingness to accept the case. If there is no Network Provider available, choose a provider in the community following the guidelines above. Help determine whether the Client can afford the Provider or if the Provider will "slide" their scale.
Many companies offer several insurance plans and make changes frequently. It is strongly recommended that Providers confirm benefits directly. Also, encourage the Client to confirm eligibility and coverage with the insurance carrier again just before the first visit. Forms Authorization For Use And Disclosure Of Health Information (Release of Information) Authorization For Use And Disclosure Of Health Information (Instructions) Consent Form upon Completion of EAP Sessions