Nondiscrimination and Accessibility Notice (ACA §1557)
New Directions Behavioral Health® (“New Directions”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. New Directions does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.
New Directions provides free aids and services to people with disabilities to communicate effectively with us, such as:
Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
Information written in other languages
For TTY service for callers who are deaf, hard of hearing, or speech impaired, contact New Directions at the phone number listed on the back of your insurance card or 800-528-5763.
If you believe that New Directions has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:
P.O. Box 6729
Leawood, KS 66206-0729
You can file a grievance by mail, fax or email. If you need help filing a grievance, our Compliance Officer is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human
Services, 200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
800–868–1019, 800–537–7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.