We're Glad You're Here!
At New Directions, we are what we do. And what we do is empower the well-being of our members. Because we’ve been enhancing the work-life balance of our membership for decades, it’s become a part of our culture. New Directions is always looking for talented individuals to help us improve our offering and our service. If you feel there’s a good fit for you with an open position listed, please apply online. You’ll find information below on our culture, the benefits we offer, and current opportunities.
Our Headquarters
If locations further south are more convenient for you, we also have hiring offices in Birmingham, Alabama, and Jacksonville, Florida.
Culture
At New Directions, caring isn’t just our job, it’s our culture. We’ve created and nurtured a unique environment that supports a healthy balance of work and life. Because we believe a healthy lifestyle starts with a healthy work setting, we take great pride in fostering a friendly, caring, inspiring workplace.
The environment we create is one more reason your career will be on a positive, rewarding course with us.
Motivation and Collaboration
Our strong company morale is built on a sense of collaboration and cooperation. We’ve established different recognition programs to ensure that employees who go the extra mile are celebrated by their colleagues.Work-Life Balance
New Directions focuses on work-life balance in the Employee Assistance Program product that we offer customers, so naturally, we emphasize this same philosophy with our own employees.Community Involvement
We invest time and money to support our community through service projects because it makes sense. From major national philanthropic organizations like the United Way, to local food banks, to Autism walks and other charity walks, New Directions is helping the communities where we serve our members.The environment we create is one more reason your career will be on a positive, rewarding course with us.
Opportunities
Provider Relations
Customer Service
Information Technology
Clinical
Sales and Marketing
Other Opportunities
Finding the best in care
Our provider relations team is instrumental in establishing a comprehensive network of providers. We credential each provider ourselves to ensure each member receives a high quality of care.Customer Service
Real people for real problems
Our customer service team is crucial to business, as it’s often the first contact our members and providers have with us. We believe access to a real person is critical to delivering better assistance to our members.Information Technology
Keeping our edge
Our business and proprietary software enables us to provide the best service to our members. Specialized positions, including business analysts and programmers, help develop and maintain our network and databases.Clinical
Professional care, everywhere
Clinical professionals are the backbone of our system of care. We provide 24/7/365 telephonic behavioral health services to our members. Our dedicated Care Managers follow our members throughout the process.Sales and Marketing
Best foot forward
Our sales and marketing team is responsible for promoting our products to different levels of organizations. Because our main clients are businesses, we develop relationships with key personnel in broadly diverse markets.Other Opportunities
Leaps and bounds
As we continue to grow, we’re also looking for great people in other departments. Check out the latest job openings in finance, legal, human resources, sales, quality, analytics and support staff.
Benefits
We believe good health is as important for our employees as it is for our customers. That’s why we offer a robust benefits package to keep everyone at New Directions on the path to healthy living. It’s one more way we demonstrate our commitment to a healthy culture here at New Directions.
-Medical Plan
-Dental Plan
-Vision
-Flexible Spending Account/Dependent Care Account
-Life/AD&D Insurance
-Legal Shield & Identity Theft Protection
-Company Paid Short- & Long-Term Disability
Tuition reimbursement
CEU/License reimbursement
Comprehensive Insurance
The cornerstone to good health is a good insurance plan. Here’s how we’ve got you covered.-Medical Plan
-Dental Plan
-Vision
-Flexible Spending Account/Dependent Care Account
-Life/AD&D Insurance
-Legal Shield & Identity Theft Protection
-Company Paid Short- & Long-Term Disability
Smart Retirement and Savings Plans
Saving money for retirement and other needs can be tough these days. We offer a 401(k) Retirement Program so you can set aside money before taxes and increase your investment with generous company contributions.Taking Time Off
We know that time off is an important way to balance work and personal life. So we offer Paid Time Off (PTO) days, as well as time for illness and disability absence. New Directions also offers Volunteer Time Off (VTO) to allow employees time to volunteer for organizations they find personally meaningful and enriching.Employee Assistance Program (EAP)
As you may be aware from reading other areas of this site, New Directions is a major provider of EAP services and support to companies, institutions, and health insurance providers around the country. With such a corporate focus on quality EAP services, expect that this too will be reflected in your experience at New Directions.More Support from Us
On-site fitness center at most locationsTuition reimbursement
CEU/License reimbursement
Frequently Asked Questions