Helping you help others

Emergency Department Toolkit

New Directions Behavioral Health is committed to working with participating providers to improve the quality of care for members. Providers are at the heart of health care delivery, serving members when they are most vulnerable. A better quality of life for our members starts with you. Our goal is to help you help them. The purpose of this toolkit is to offer guidance and a better understanding of the HEDIS behavioral health performance measures related to follow-up care for members after being seen in the emergency department for mental illness, substance use or drug overdose. There are two measures and specific details can be found by selecting the tile for resources below. Care Management services are available to assist with member needs.


Substance Use
ED Follow-up (FUA)
Mental Illness
ED Follow-up (FUM)
Care Management
Services and Referrals
of Care
Substance Use
Disorder Toolkit