Contact us

Moving Forward Together, One Step at a Time

“We’re here for you.” At New Directions, this phrase takes on a deeper meaning because of the depth and strength with which we support our members, employers, providers and partners.

Employee Assistance Program
Members and Families

Call us: 800-624-5544
For live chat and confidential email:
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Student Assistance Program
Members and Families

Call us: 855-340-6487
For live chat and confidential email:
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Coordinated Behavioral Health
Members and Families

For benefit information, call the number on the back of your insurance card.
Autism Help Line: 877-563-9347
General Inquiries: 816-237-2300
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Providers

For benefit information, please call the number on the back of the member’s insurance card.
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Complaints Regarding Products or Services

Members and providers have the right to file a complaint with New Directions. Please email us at QMComplaints@ndbh.com with details of your concerns. Please do not include Protected Health Information (PHI) in the email. You will be contacted directly for this information.

Autism Resource Program

Call us: 877-563-9347

Supplier Diversity

New Directions seeks certified diverse suppliers who are small, woman or minority owned. Please fill out our vendor application if you fall into one of these categories and would like to be considered.

Accessibility

For auxiliary aids and services, such as qualified sign language interpreters, information in large print, accessible electronic formats, audio recordings or other formats, contact New Directions at the phone number listed on the back of your insurance card or at 800-528-5763. Telecommunication Relay Services (TTY) are available. More information is available here. For all other non-urgent requests for information in an accessible format, please email compliance@ndbh.com.

Language Assistance

For translation or interpretation services, contact New Directions at the phone number listed on the back of your insurance card or at 800-528-5763. For all other non-urgent requests for language assistance, please email compliance@ndbh.com.


For Sales Inquiries

Contact us and let us show you how we can partner together and pave the way forward.
Sales: 855-340-6297 or sales@ndbh.com
Get Product Pricing


Careers

Search our opportunities > and submit your interest in joining our team.
For other inquiries, please email us at hr@ndbh.com


Mailbox

PO Box 6729
Leawood, KS 66206-0729


* If you are or believe you may be experiencing a medical emergency, please dial 911 for emergency services.

* If you or a family member need immediate assistance, please call us: 800-528-5763.

* When sending email, be aware that you are sending information across the Internet. Please do not send medical or personal information via non-secure email. By submitting your email, you acknowledge that you understand that we cannot guarantee the privacy of information sent or received in this way.

* For TTY service for callers who are deaf, hard of hearing, or speech impaired, please call the phone number on the back of your insurance card or 800-528-5763.

* For assistance in a language other than English please call 800-528-5763 and inform the agent you need language assistance.

* If you have a potential compliance or fraud, waste, or abuse concern please call us at 1-855-580-4871 or email us at compliance@ndbh.com.

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