Here when you
need it most.

Improving Your Health Through Balanced Treatment of the Body and Mind

New Directions is here to help, whether you’re experiencing stress, struggling with addiction, or seeking behavioral health advice.

For our members >

Supporting Happy, Healthy and Productive Employees

Our suite of behavioral health services – from coordinated care to life coaching and more – offers solutions for a full range of employee mental health needs.

For Employers >

A Partnership in Member Care

We take a collaborative approach in caring for our members alongside our network providers by offering resources, tools and a dedicated team that is ready to help.

For Our Providers >

Custom Solutions for Your Members

With extensive experience in behavioral health, we work with our health plan partners to control costs, retain accounts and implement innovative solutions that help members navigate a full continuum of care.

For Health Plan Partners >

Behavioral Health Solutions

Coordinated Care

Our custom solutions are designed to deliver whole-person care by supplementing the member’s care team with our in-house behavioral health clinicians and professionals.

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Behavioral Health Solutions

Employee Assistance Program

Physical, mental and emotional well-being is critical to your workplace success. As a part of our comprehensive behavioral health services, our employee assistance program (EAP) helps employees with a variety of challenges they may face.

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News

Find news and trends in behavioral health by clicking the link below.


News >

Join Our Team

With a commitment to work-life balance and a mission to improve the lives of those we serve, we are always searching for passionate individuals to join the New Directions family.


Careers >

Customer Service Says:

“...it just takes one good call to make it all worthwhile.”

Customer Service Says:

“We always hear, ‘I'm glad you picked up the phone.”

Our Member Says:

“After 28 years as an insurance agent, I understand what constitutes professional and proper customer guidance and what doesn’t.. What started out as a dreaded process and phone call turned into a good day for me, thanks to your employee’s compassion, patience and courtesy.”

Our Member Says:

“Your customer service representative was extremely kind and courteous, with an incredible attitude. She never hurried the conversation. She dug deep into the correspondence between the hospital and the insurance company. She listened and explained things to me, including the information I needed to file an appeal.”
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URAC Accredited Case Management
URAC Accredited Health Utilization Management