Need to talk about the devastating hurricanes?
We’re here to help. Call 800-843-6514.
We’re here to support individuals and families affected by Hurricane Harvey or Hurricane Irma. If you’d like to discuss your reaction to this event with
caring behavioral health professionals, call our toll-free help line number any time of the day.
The service is free and open to anyone and will remain available as long as needed.
Pioneering a New Approach to Behavioral Health—Together
Improving Your Health Through Balanced Treatment of the Body and Mind
We’re always here to help, whether you’re experiencing stress, struggling with addiction or simply seeking some advice. Our members are individuals and families, just like you and yours.
For our members >
Helping You Help Your Employees
From managed behavioral health care and employee assistance programs to health coaching and more, we have solutions for you and your team. With the appropriate care and support for their mental, emotional and behavioral challenges, your people will be better able to focus on company business.
For Employers >
A Commitment to Partnership
Whether you are a clinician or a health care provider, we partner to give you the tools and resources to make your job easier.
For Our Providers >
Completing Your Offering
The welfare of many people rests on the decisions you make every day, and we can give you options to better serve them. New Directions provides the flexibility to add the mental and behavioral health elements you need to complete your offering. We help our partners control costs, retain accounts and implement innovative solutions, derived from our critical expertise and decades of experience in the field.
For Health Plan Partners >
Behavioral Health Solutions
Managed Behavioral Health
The path to well-being starts here. Our comprehensive program is customized specifically for the types of help you need.
More about MBH >
Behavioral Health Solutions
Employee Assistance Program
Physical, mental and emotional well-being is critical to your workplace success. Our EAP is here to help employees with any short- or long-term challenges they may face.
More about EAP >
Behavioral Health Solutions
Performance Solutions
We offer a unique, comprehensive approach to organizational training and professional development, backed by decades of experience and innovation. Partnering with you allows us to develop targeted intervention and training sessions that serve your business functions.
More about Performance Solutions >
News
Are you looking for the latest news and thought leadership in behavioral health? Explore our news section by clicking the link below.
News >
Join Our Team
With a commitment to work-life balance and a mission to improve health through change, New Directions is always searching for passionate collaborators to join our growing team.
Careers >
Customer Service Says:
“...it just takes one good call to make it all worthwhile.”
Customer Service Says:
“We always hear, ‘I'm glad you picked up the phone.”
Our Member Says:
“After 28 years as an insurance agent, I understand what constitutes professional and proper customer guidance and what doesn’t.. What started out as a dreaded process and phone call turned into a good day for me, thanks to your employee’s compassion, patience and courtesy.”
Our Member Says:
“Your customer service representative was extremely kind and courteous, with an incredible attitude. She never hurried the conversation. She dug deep into the correspondence between the hospital and the insurance company. She listened and explained things to me, including the information I needed to file an appeal.”
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Call us at
855-340-6297
If you are or believe you may be experiencing a medical emergency,
please dial 911 for emergency services.
If you or a family member needs immediate assistance,
please contact one of our representatives at 800-528-5763.
