Helping you help others

Physician Consult Line

The New Directions Physician Help Line is dedicated to support physicians, nurses and other medical staff 24/7. Our behavioral health professionals offer:
  • Scheduling a consult with a New Directions psychiatrist on issues such as medication management
  • Referrals for behavioral health services
  • Telephonic services for high-risk patients
  • Referrals to behavioral health case management
  • Guidance for appropriate use of psychotropic medications
  • Management of treatment access and follow-up for members with coexisting medical and behavioral disorders
  • Consultation on special needs of members with severe and persistent mental illness
To access services on behalf of a member, please call the case management team based upon the member’s BCBS Plan:

BCBS Alabama | 855‑339‑9812
Florida Blue | 866‑350‑2280
BCBS Michigan | 877‑233‑3262
Blue KC | 877‑228‑9370
BCBS Kansas | 877‑280‑9246
BCBS Louisiana | 877‑206‑4865
Arkansas BCBS | 877‑890‑6727
Walmart | 877‑890‑6727



Screening Tools
PCP Consult Line
Care Management Services
Coordination of Care
Mental Health Awareness Materials
Behavioral Health Integration


Suicide Prevention
Post-Traumatic Stress Disorder
Substance Use Disorder
Pain Management