Our ApproachImproving health through change: that is our company mission and what each of our employees live by every day. For nearly 25 years, we’ve been helping people live healthier lives by focusing on the behavioral health of those we serve. Members receive care that is coordinated, focused on whole-person health and customized to fit the unique needs of the individual. We are committed to serving members, customers and providers with 24/7 support, reducing cost through active preventative solutions and delivering innovation through our unique clinical service infrastructure and technology-enabled solutions. New Directions delivers best-in-class services to over 16 million people nationwide. New Directions’ tremendous growth has been realized by creating a strategy and corporate culture focused on high-quality service, which has resulted in one of the fastest growing companies in the managed behavioral health industry.
Behavioral Health ServicesCustomized offerings meet members where they are and match the level of intervention to the members’ needs. Our clinical and network services are designed to get members the right care at the right time with the right providers. Our focus extends to social determinants of health, connecting members with community services and supports.
Integrated Care ServicesOur focus on whole-person health is achieved using our unique integrated care approach. We integrate our behavioral health services with medical care managers and with our own EAP services to holistically address members’ needs.
Employee Assistance ProgramNew Directions provides individuals and families with services that empower them to live their best lives. Employees have access to counseling (many modalities are available), online resources, work-life solutions and more.
Student Well-Being ProgramOur WellConnect student well-being program provides around-the-clock access to confidential counseling (many modalities are available) and support to address any academic or life issue for students.
We believe that together is the way forward. Through the power of partnerships, we can make a meaningful, lasting difference. Learn more about the history, programs and services available to help members improve health through positive change by checking out the NDBH Welcome video.