Our ApproachImproving health through change: that is our company mission and what each of our employees live by every day. For over 25 years, we’ve been helping people live healthier lives by focusing on the behavioral health of those we serve. Members receive care that is coordinated, focused on whole-person health and individualized. We are committed to serving members, customers and providers with 24/7 support, reducing cost through active preventative solutions and delivering innovation through our unique clinical service infrastructure and technology-enabled solutions.
Personalized solutions meet members where they are. New Directions’ proprietary stratification model matches the level of interventions to members’ needs. Our clinical and network services are designed to get members the right care at the right time with the right providers. Our focus extends to social determinants of health, connecting members with community services and supports.
New Directions serves over 15 million people nationwide with high-quality, clinical-first care.